Review requests

More reviews, asked for the right way.

Paste the customers you served. Each one gets a short thank-you from your business with a button to your review page. Nobody is asked twice in 90 days, and nothing is offered in return.

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Reviews
The preview of a review request to Jordan, signed by Maya, with a Leave a review button and the box that confirms they're a customer.
Screenshot of the app, with a made-up bakery and customer

How it works

Four steps, about two minutes.

  1. 01

    Add your review link

    On Google, open your Business Profile, choose Ask for reviews and copy the link. A Facebook or Tripadvisor review page, or your own, works too.

  2. 02

    Paste your customers

    One per line: “Jordan Park, jordan@example.com”, “Name <email>”, or just the address. Straight from your booking app or till.

  3. 03

    Check the preview

    Each email starts with the customer's first name and is signed by you. Confirm these are your customers and they gave you their email.

  4. 04

    Send

    The emails go out over the next minute or two, from your business. You see who opened your review page.

The fair way

Built to the review sites' own rules.

A review that gets removed doesn't help anyone. So the review sites' rules are built in, and you can't switch them off by accident.

  • The same message for everyone you list
  • “Don't ask me again” in every email, and one-click unsubscribe in mail apps
  • Nobody asked twice in 90 days

Townlight won't

  • Won't: Ask only the customers you think were happy
  • Won't: Offer a discount or a gift for a review
  • Won't: Keep emailing someone who said stop
  • Won't: Send before you confirm these are your customers

Then share the good ones

A kind review becomes your next post.

Paste a review into a Customer love post and Townlight quotes it word for word, with the stars and the customer's first name, on your own colors. Never edited, never invented.

See the review template

A real template with a made-up review.

Questions

About review requests

Which review sites work?
Google works best, and Facebook, Tripadvisor or a page of your own work too; the button names the site. Yelp is the exception: it asks businesses not to request reviews at all, so Townlight won't send customers to a Yelp link.
Why can't I ask only my happy customers?
Google doesn't allow it, and can remove reviews collected that way. Asking everyone the same way keeps your reviews, and your listing, safe.
How many can I ask at once?
Up to 200 people per send. Anyone you asked in the last 90 days, or who said not to ask again, is skipped automatically.
Can I send texts instead?
Not yet. Review requests go by email for now.
Who on my team can send them?
Managers and owners. Team members can't email your customers.

Your happiest customers are waiting to be asked.

Start the free trial, paste your review link and send your first review requests today. Every email comes from your business, signed by you.

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Review requests · Townlight